Terms of Service

1. The agreement

These terms form a binding agreement between you (and, if you are signing up for an employer, that organization) and PT Enigma Construction Group. By creating an account or using Enflow, you accept them. If you do not accept them, do not use the service.

2. Definitions

• Service — the Enflow application, its mobile builds, and its APIs.
• Workspace — the container holding one organization's projects, members, and records.
• Owner — the account that created the workspace and controls its subscription.
• Member — anyone invited into a workspace.
• Your Content — everything you or your members put into a workspace: drawings, models, quantities, schedules, photographs, logs, and records.

3. Accounts

• You must be at least 17 years old and able to enter a contract.
• Give accurate registration details and keep them current.
• You are responsible for what happens under your login. Keep your password to yourself and tell us promptly if it is compromised.
• One person per account. Do not share a login across a team — invite members instead.

4. Workspaces, members, and roles

The Owner controls the workspace: who is invited, what each role may do, and what happens to the data.

• The Owner is responsible for its members' use of the service, and for having the right to put into Enflow the personal data of workers, suppliers, and third parties that appears in its records.
• Approvals recorded in the service — purchase orders, material requests, quality sign-offs — are your organization's decisions. We record them; we do not make them.
• If a member leaves, the records they created stay with the workspace. They belong to the organization, not the individual.

5. Plans and payment

• Prices are shown on the pricing page in Indonesian rupiah (IDR), per workspace, and may be billed monthly or yearly.
• Prices exclude VAT (PPN) and other taxes unless stated otherwise; where we must charge them, they are added at checkout.
• Paid features are available for as long as the subscription is active. If payment fails, the workspace moves to a restricted state — your data stays, but paid features stop.
• Plan limits (projects, members, storage, uploads) are enforced by the software and shown on the pricing page.
• We may change prices. Existing subscriptions keep their price until the end of the current term, and we will tell you at least 30 days before a change takes effect.

6. Renewal and cancellation

• Subscriptions renew automatically at the end of each term, at the then-current price, unless you cancel first.
• Where you have authorized a recurring payment mandate, renewal is charged against it. You may revoke the mandate from your billing settings.
• Cancel at any time from billing settings. Cancellation takes effect at the end of the paid term — you keep access until then.
• We send a reminder before a renewal or a trial ends.

7. Refunds

• Fees already paid are non-refundable, except where Indonesian consumer law says otherwise.
• If the service is materially unavailable for a prolonged period through our fault, or you were charged in error, contact us and we will refund or credit the affected period.
• Downgrading mid-term does not produce a refund for the unused part; the new plan starts at the next renewal.

8. Acceptable use

Do not:

• Break the law, infringe anyone's intellectual property, or upload content you have no right to.
• Upload malware, or try to breach, overload, probe, or reverse-engineer the service.
• Access another organization's data, or use another person's account.
• Resell or white-label the service without our written agreement.
• Use the service to build a competing product, or scrape it in bulk.
• Upload personal data you have no lawful basis to process.

We may suspend an account that breaks these rules, and will tell you why.

9. Your content stays yours

• You own Your Content. We claim no ownership of your drawings, models, quantities, or records.
• You grant us only the licence needed to run the service: to store, copy, transmit, render, and back up Your Content, and to process it as your instructions in the product direct.
• You can export your data at any time from the product.
• We own the service itself — the software, the interface, and the built-in libraries such as the AHSP price references. Your subscription is a right to use it, not a transfer of it.

10. Professional judgement stays with you

This section matters more than any other in this document. Read it.

• Enflow calculates. It does not engineer. Quantities taken off drawings or models, bar bending schedules, formwork areas, cost estimates, unit-price build-ups, durations, and critical paths are computed from the inputs you give and the assumptions you select.
• Every output is an estimate to be checked by a competent person before it is used to order material, price a tender, sign a contract, or build anything.
• The software does not verify that a drawing is current, that a model matches what was built, that a price reference is still valid, or that a design is safe or code-compliant.
• Nothing in the service is engineering, legal, tax, or financial advice, and it does not replace a licensed engineer, a quantity surveyor, or the judgement of the responsible professional on your project.
• You remain responsible for your designs, your quantities, your prices, your programme, and site safety.

11. AI features

• The AI assistant produces drafts and suggestions. It can be wrong, and it can be confidently wrong.
• Check anything it produces before acting on it. Section 10 applies to it in full.
• AI usage is metered per plan; the allowance is shown on the pricing page.
• We may change the underlying model or provider to keep the feature working.

12. Third-party services

Payments, email, notification channels, and sign-in providers are operated by third parties named in our Privacy Policy. Their own terms govern their part, and we are not responsible for their acts or outages.

13. Availability and support

• We aim to keep the service available at all times but do not guarantee uninterrupted operation. Maintenance, upgrades, and third-party outages happen.
• We will give notice of planned maintenance where we reasonably can.
• Support is by email. Response times depend on your plan.
• We may change or withdraw features. If we withdraw something you depend on, we will give at least 30 days' notice and an export path.

14. Suspension and termination

• You may stop using the service and close your workspace at any time.
• We may suspend or terminate an account for a material breach of these terms, for non-payment, or where the law requires it — with notice, and with a chance to fix the problem unless the breach makes that unreasonable.
• After termination, your data stays available for export for 30 days, then is deleted as described in the Privacy Policy.

15. Warranties

The service is provided as-is and as-available. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free, that outputs will be accurate, or that it will meet a particular requirement of your project.

16. Limitation of liability

To the maximum extent permitted by Indonesian law:

• We are not liable for indirect, incidental, special, or consequential loss; nor for lost profit, lost revenue, lost contracts, cost overruns, delay damages, liquidated damages, rework, or loss of goodwill.
• Our total liability arising out of or relating to the service is capped at the fees you paid us in the 12 months before the event giving rise to the claim.
• Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

17. Indemnity

You will indemnify us against third-party claims arising from Your Content, from your use of the service in breach of these terms, or from your having no right to the personal data you put into it.

18. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the app. Continuing to use the service after that means you accept the new terms; if you do not, cancel before they take effect.

19. Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia. We will try to settle any dispute by discussion first. If that fails within 60 days, the dispute is submitted to the District Court of Denpasar (Pengadilan Negeri Denpasar), Bali, unless the law gives you the right to a different forum.

20. Contact

• PT Enigma Construction Group
• Commercial: sales@enflow.id
• Privacy: privacy@enflow.id